max.recall information systems GmbH

max.recall information systems GmbH is a Vienna, Austria based company offering consulting and development services for search and content analytics solutions such as vertical search or social media analysis. max.recall has been founded in 2010 by a team of highly skilled experts in the fields of information retrieval, machine learning and natural language processing. The founders of max.recall have gained more than 12 years of experience in managing and executing complex R&D projects and applied research. This has led to over 100 peer-reviewed scientific publications.

webopinions: social media analysis

You need to get the most out of conversations online about you and your competition? Visit www.webopinions.at for your personalized social media solution.

People are talking about you - your company, your market, your products, your services, your staff. With modern, digital communications tools, they're publishing their thoughts to a worldwide audience. They write blogs and participate in online communities. The widespread use of social networks such as Facebook, Twitter, online discussion forums or blogging sites makes it more and more important to hear the true Voice of the Customer (or Market, Patient, Employee)... and to be heard. More and more often, the issues raised show up on the front page of major newspapers. Paying attention to these online conversations is a new imperative for anyone who cares about their company's reputation.

With webopinions, max.recall is offering a service for Social Media Analysis that incorporates monitoring, measuring and analyzing Internet-based social media by combining automated systems and human insight to turn raw data into useful information. To achieve this, webopinions has been established as collaboration between max.recall and meinungsraum.at, a market research agency.

webopinions is geared to your needs and you get accurate answers to your question:

1. WHERE - Identification of information sources: Where do people talk about you, your company or your competition?
2. WHAT - Topic and sentiment assessment: Which topics are discussed? Assess tonality of discussions.
3. WHO - Opinion leader identification: Who are the opinion leaders? Which communication networks exist? How are opinion leaders embedded in these networks?
4. Measures and actions: Which conclusions can be drawn from the gathered information? Which actions shall be taken?

webopinions enables you to keep you up-to-date with the round-the-clock information torrent:

• Your ability to lead the competition will be strengthened - in customer satisfaction and support, brand and reputation management, financial services, product design and marketing, and an array of other business processes.
• You are informed about your online sentiment score revealing online opinions and moods.
• You capitalize on the hidden value of online information available in earned media.

Social Media Analysis is often used in marketing and communications/PR ... but there's more to it than monitoring, and it's not only used in marketing. Customer service, product groups, competitive intelligence, and investor relations or any other “relations” function, will find useful information. Specialized applications for institutional investors, lenders and supply-chain managers are also available. Social media analysis gives you a wholly new perspective on the way the world sees you and lets you react right in time.

You want to know more?

If you need to know what people talk about you and your company, please contact us via email info@webopinions.at or call us +43 720 978603. Our experts are ready to assist you to get the most out of conversations online about you and your competition.